Watch The Trust: Building Enterprise Community w/Knowledge Management | Laura Lerner, Coupa Software

Join @paul for a LIVE interview with one of the best bosses in the world, Laura Lerner – Wednesday September 14 | 2:15pm ET / 6:15pm GMT:

THE TRUST: Trust drives successful online communities. On this show, we will discuss how different community professionals earn the trust necessary to succeed and, in so doing, also build a trust of them.

EPISODE #1: Building Enterprise Community with Knowledge Management

Earning the support necessary to build community the right way at large organizations is an art that requires many moving parts along the path from executive buy-in to wide-scale user adoption.

Paul will chat with Laura Lerner about her experience navigating it from her perspective as a knowledge management practitioner…

Laura Lerner currently leads knowledge management (KM) for Coupa Software. During her 20ish year career, she has delivered enterprise knowledge, content, and collaboration solutions – even an award-winning community program – for organizations of all shapes and sizes, including Amazon Web Services, ADP, and Intuit. Laura has taught KM at the undergraduate and graduate levels for Columbia University, University of Maryland University College, and DePaul University. She’s also spoken at events for APQC, Society for Technical Communication, and other organizations about collaboration and enterprise social networks. Laura earned her MS in Information and Knowledge Management from Columbia University.

Ask questions in real time or continue The Trust conversation indefinitely below!

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Join us in 30 minutes for the first episode of The Trust!

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Excited for this!!!

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knowledge management can’t exist without community

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to bring content to life…you need people!

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We want to do things that help people get through their work day

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