Hey all!
My team’s been trying to change our Instagram username due to a business name change for over a year.
The issue? It’s a verified account – whenever we try, we get a pop-up that says “Please contact support to change your username”. However, we can’t find support anywhere!
Is there anyone who has a contact at IG or knows how to fix this?
Thanks!
Hi @hdelongchamp - we used to say - do you have a Facebook Ads rep? And then contacting them will give you a better chance at resolving the situation. IG does have a phone number, but from what I can tell it is just a message to go figure it out online – not very helpful. This is the best post I could find on the topic – Contact Instagram support. Request help from the app or a browser
Unfortunately the rules are that once verified you cannot change the name (according to their help files, which is rather a narrow view point!).
I found the same. It’s very possible you may need to remove your verification. change your username, and re-do verification with the legal paperwork showing the name change.
Don’t mind going about this process – how do you remove your verification? Trying to find the solution online/in settings/etc, but can’t find it.
Settings are pretty bad on website, so it’s possible that you need to use the app.
If I want to request verification I go to the mobile app > settings > account > request verification.
It may be in those settings
As mentioned, you will likely have to lose/revoke your verification to change the name and then reapply for verification which could take months. You can try to contact Facebook support - go through business help for Facebook (even if you don’t have an ads rep) and see if they can help you. Try to get to the live chat option rather than just submitting a form. You might have to try contacting a few times until you find a live chat rep that can/will actually help you. But yeah, asking IG for help is useless 