My team’s been trying to change our Instagram username due to a business name change for over a year.
The issue? It’s a verified account – whenever we try, we get a pop-up that says “Please contact support to change your username”. However, we can’t find support anywhere!
Is there anyone who has a contact at IG or knows how to fix this?
Hi @hdelongchamp - we used to say - do you have a Facebook Ads rep? And then contacting them will give you a better chance at resolving the situation. IG does have a phone number, but from what I can tell it is just a message to go figure it out online – not very helpful. This is the best post I could find on the topic – Contact Instagram support. Request help from the app or a browser
I found the same. It’s very possible you may need to remove your verification. change your username, and re-do verification with the legal paperwork showing the name change.