Social Media Operations Manager - Visa - Hybrid San Francisco and Austin TX

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

At Visa, we believe everyone is a leader. If you’re a storyteller who has perfected the art of crafting “short form” copywriting and developing snackable content, then we’re looking for you to help raise the bar on our social channels, drive the Visa story across multiple audiences, and build our online community.

The right fitSocial Media Operations Managerwill have a marketing mindset, strong organizational skills, be an enthusiastic educator, and can dive into analytics.

In this role, you will manage the intake process, maintain the editorial calendar, execute day-to-day publishing across Visa’s owned digital channels, and assist with the planning, management, and execution of organic and paid social media posts. You will help define, establish, and communicate what we publish, why, when, how and advise on which channels are most appropriate to reach the target audience.

Youwill be conversant in the data and analytics that are unique to each social platform and will leverage that knowledge to shape and inform Visa’s communications efforts to be more effective in delivering measurable results.

Another key element of this role is to educate internal stakeholders of social media best practices. You will support teams with their copy, graphics, amplification strategy, develop social templates, and produce case studies of key campaigns and learnings.

This role sits within the Global Corporate and North America Communications team, which is responsible for crafting and communicating the Visa story to multiple audiences including clients, consumers, prospective employees and media.

This position is open to candidates in San Francisco, CA and Austin, TX.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Basic Qualifications


5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Work experience is focused in the field of Corporate Social Media

Preferred Qualifications

6 or more years of work experience with a Bachelor’s Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Strong written and verbal communications skills, the ability to influence others and strong cross-functional leadership.

Exceptional organizational and project management skills with the ability to juggle multiple priorities in a fast-changing environment

Team player who’s able to work on multi-part projects across teams and able to ensure project deadlines and budgets are met

Ability to work in a highly matrixed organization and build an internal network of advocates/stakeholders

Extensive experience managing and scaling a company-wide CXM and social media management & advertising platform, preferably Sprinklr

Deep understanding of social media ad platforms, including Linkedin, Twitter, YouTube, Instagram, Facebook and TikTok

Growth mindset, with strong curiosity and a desire to learn from others and share knowledge

Ability to deal with ambiguity, be solutions oriented, and solve problems creatively

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

United StatesVisa Inc.VisaMarketing & Communications

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