Social Media Manager - Waymo - Mountain View, CA

Job Title: Social Media Manager
Company: Waymo
Location: Mountain View, CA

Waymo is an autonomous driving technology company with a mission to make it safe and easy for people and things to get where they’re going. Since our start as the Google Self-Driving Car Project in 2009, Waymo has been focused on building the World’s Most Experienced Driver in hopes of improving the world’s access to mobility while saving thousands of lives now lost to traffic crashes. Our Waymo Driver powers Waymo One, our fully autonomous ride-hailing service, as well as Waymo Via, our trucking and local delivery service. To date, Waymo has driven over 20 million miles autonomously on public roads across 25 U.S. cities and conducted over 20 billion miles of simulation testing.

On the Waymo Marketing team, you will help to connect people with the magic and impact of Waymo’s autonomous driving technology. Our team has the unique opportunity to not only grow Waymo’s brand from the ground up, but to also build societal acceptance for autonomous driving technology for the first time in history. We build thoughtful marketing strategy, positioning, messaging and creative assets to deliver messages that matter to our audience, communicated through anything from video content, to social media interactions, to immersive physical experiences. We also shape Waymo’s go-to-market initiatives, helping to transform Waymo into a thriving business with a growing user base.

In This Role You’ll
Monitor Waymo’s social media channels, engaging directly with our community and those in the industry, ensuring everyone experiences positive interactions with our brand. When necessary, escalate issues reported on social media, identify root causes, and help close the loop between the individual and our relevant internal teams.

Execute Waymo’s social media strategy, driving the development, production and distribution of social media content, including influencer activations, tech campaigns, and employment brand content across relevant social media channels.

Maintain Waymo’s social content calendar, partnering closely with Waymo’s Communications, Marketing, Public Affairs, and Legal teams to align on priorities.

Partner with the Social Media Lead, act as a steward of Waymo’s social brand with conversational flair and a critical eye for overall copy structure and grammatical details.

Stay up-to-date on the latest cultural and social media trends, platforms, product features, and watch-outs; Identify real-time social moments with relevance to Waymo to increase brand conversation.

At a Minimum, We’d Like You To Have
Bachelor’s degree or equivalent practical experience

3+ years of experience as a community manager or social media manager

Successful track record of collaborating cross-functionally in a fast-paced environment

Solid project management skills communication skills

Great attention to detail, particularly with copywriting

Passionate about the future of transportation and telling stories that educate, entertain, and inspire

It’s Preferred If You Have
Prior experience navigating social media compliance across regulated industries such as automotive, healthcare, or financial technology

Demonstrated ability to understand complex subject matters and the creative skills needed to translate these topics into digestible social content for a broad range of audiences

Strong interest in creating original short-form video content that connects our brand, technology, and talent with a broader audience. Deep understanding of video platform capabilities and limitations, as well as UGC trends is a bonus.

Open and eager to experiment with new tactics and platforms to engage and build communities.

Note: The following is only applicable for roles hired in the US. As we keep the safety of our employees and our communities top of mind, COVID-19 vaccinations continue to be a critical prevention measure to help end the pandemic. Because of this, Waymo requires all US-based employees who perform work onsite for Waymo to be fully vaccinated against COVID-19. If you are unable to be vaccinated, Waymo will provide a reasonable accommodation consistent with applicable law.

We appreciate your interest in Waymo. Waymo is an equal employment opportunity employer, committed to maintaining a supportive and inclusive workplace for all employees. Waymo does not discriminate against, and prohibits harassment of, any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable law. Waymo will also consider for employment qualified applicants with criminal records in accordance with applicable law. Waymo is committed to ensuring equal opportunity for qualified individuals with disabilities. If you are an individual with a disability and require an accommodation to participate in the application or interview process, please let the recruiting team know or email [email protected]. (This email address is intended to be used only for requesting accommodations as part of the application process. Other inquiries will not receive a response.)

Note: Upon hire, all employees are required to submit proof of legal right to work, consistent with applicable law. Waymo also participates in the E-Verify program.

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