Social Media Manager -Lafayette Federal Credit Union - Rockville, MD

Job Title: Social Media Manager
Company: Lafayette Federal Credit Union
Location: Rockville, MD

We are Lafayette Federal Credit Union, recognized in the S&P Global Market Intelligence Report as one of the Top 100 performing credit unions in 2021 for the second year in a row, securing the #12 spot out of over 1,700 qualified credit unions nationwide. Our organization is growing and we’re seeking top-notch individuals to provide support to our members. Our goal is to become the premier financial partner for every one of our members. Our member support team is a critical component in achieving that success. A critical component in achieving that success is our employees.

We are looking for a storyteller. Help us tell the world about what we are doing in our communities from raising funds for the Children’s Miracle Network to Celebrating Hometown Heroes with local news stations. In this role you will participate in select community events.

You will be working with a talented team of marketers to fulfill organizational objectives. In this role you will collaborate closely with the management team and participate in cross-functional meetings to understand business needs. You will be expected to coach and educate credit union employees on social media best practices and create sharable content for them. If you would like to be in an organization that recognizes the value of having great people, then apply today!

In This Position, You Will

About the Position:

  • Develop platform-specific strategies designed to engage, build and protect the Lafayette Federal brand.
  • Work with colleagues and partners to develop social media marketing campaigns that resonate in the feed, while meeting the business goals.
  • Use social media marketing tools to create and maintain our brand
  • Set key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measure a campaign’s performance against set KPIs
  • Gain a strong understanding of all legal, compliance and regulatory requirements associated with communicating externally on the bank’s social media channels. Work with compliance, legal and all relevant stakeholders to gain necessary approvals
  • Facilitate scaling brand and company awareness, consideration and conversion through various social media channels, media plans and creative executions
  • Ensure brand visual and voice consistency across all social media and/or influencer and micro-influencer marketing executions, including multi-cultural campaigns
  • Manager all comments and feedback; properly escalates/communicates business impacting information
  • Help plan and attend Credit Union events
  • Facilitate opportunities to driver user-generated content


  • Maintain a dependable record of attendance and timeliness.
  • Have a desire to work in an inclusive and diverse office culture
  • Be enthusiastic and positive about your role in the company’s success
  • Be excited to collaborate with others on strategic projects and daily operations

Possess these competencies we’re looking for in this role:

Qualified candidates will have

  • A positive credit standing


  • Three years of related experience or an equivalent combination of education and experience
  • Deep and/or broad knowledge within the marketing social media and influencer marketing discipline
  • Proficient in Adobe After Effects and Premier Pro
  • Strong tactical understanding of Facebook, LinkedIn, Instagram, TikTok and YouTube


  • Bachelor’s degree in Marketing, Communications, Business Administration or related field, or equivalent education and related training

Interpersonal Skills

  • Professionalism, both visually and behaviorally.
  • Ability to meet deadlines while prioritizing a changing workload.
  • Ability to work independently in a fast-paced environment
  • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities becomes necessary. Must have the ability to interact with people and focus on details and follow-up on times sensitive material.

Physical Requirements And Work Environment

  • This position requires manual dexterity, the ability to lift files and open cabinets.
  • This position requires bending, stooping or standing as necessary.
  • This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Lafayette Federal Credit Union is committed to the health and safety of our employees, volunteers, and members. As such, we will require that all newly hired members of our team be COVID vaccinated (including the booster if eligible) two weeks prior to their first day of work. In accordance with applicable laws, we may consider exemptions to this requirement.

Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer

Lafayette Federal is not only a great place to bank, but a great place to work too. As an institution, we are committed to the success of each employee and the betterment of our community. We are proud of our competitive pay and attractive benefits package that provides those with Lafayette Federal careers the resources needed to manage their health, promote their well-being, and help plan an exciting future.

Why work at Lafayette Federal?

When you choose a Lafayette Federal career, you choose to work in an environment where member focus is our bread-and-butter. We have a stable presence in the Washington Metropolitan area, a tenacious spirit and a genuine love for what we do — serving our members. If you seek a career in banking, our job openings offer you an excellent chance to learn and advance. We are a strong organization, poised for growth, and we are constantly broadening our reach.

We believe an inclusive, equal opportunity workplace reflects the communities we serve and leads to fresh ideas. Valuing diversity extends to the recruitment and ongoing engagement of employees to member cultivation. It’s part of who we are.

Consider a Lafayette Federal Career If You Want

An opportunity to make an impact in the lives of our members
A chance to work with some of the best minds in banking today
A forward-thinking benefits plan and competitive pay
An environment that values differences in people

Employee Benefits

We are committed to maintaining an attractive benefits package that gives those with Lafayette Federal careers the resources they need to effectively manage their health, promote their well-being and help plan an exciting future.

Here At LFCU We Offer

401(k) with Employer Match and Profit-sharing
Generous Paid Time Off Package
Competitive Group Health Insurance including Dental and Vision for Single and Family Coverage
Flexible Spending Account
Health Savings Account with Employer Funding
Life and Accidental Death and Dismemberment Insurance
Short and Long-Term Disability Insurance
Commuter Benefits
Educational Assistance
And More!

In addition to the benefits listed above‚ LFCU fosters a great work environment. Just ask our employees!

*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer. *


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