Social Media Manager - Iterable · United States (Remote)

Job Title: Social Media Manager
Company: Iterable
Location: United States (Remote)

Iterable is the most powerful customer communication platform that enables brands like Doordash, Calm, Fender and Zoopla to deliver joyful experiences with harmonized, individualized and dynamic communications at scale. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $100M in ARR and have raised more than $340M from top-tier investors like Index Ventures, Viking, and CRV, and hundreds of companies like Priceline, Dotdash meredith, and rely on us to captivate their many millions of users. Over 1,100 brands and businesses around the world leverage Iterable to activate their customers with joy.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and have held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

The Role:

The Social Media & Community Manager will be responsible for expanding Iterable’s social presence across LinkedIn, Instagram, TikTok, Threads, YouTube, and more while also supporting and engaging with our community of expert marketers across the globe in our Iterable community.

Are you tapped into all the latest trends? Do you know what makes each channel’s audience tick? In this role, you’ll develop and manage an all-encompassing social media strategy capable of growing our audience and expanding engagement across all channels in a variety of content formats. Your creative and tactical focus ensures all social channels—including our community—share a consistent voice, tone, and commitment to quality contribution inside the conversations of the socialverse. You will report to the Director, Brand & Creative Services while working cross-functionally across departments.

What You’ll be Doing:

  • Elevate Iterable’s brand and engage with key audiences—customers, partners, industry experts, etc.—across our various social channels (LinkedIn, Instagram, Threads, and TikTok in particular)
  • Assist in creating and lead execution of Iterable’s social strategy
  • Partner with the Brand and Creative team, Paid team, and other internal stakeholders to ensure brand quality standards and marketing goals are met
  • Develop internal enablement for leveraging social media to drive meaningful conversations with prospects and customers.
  • Manage day-to-day publishing, community moderation, and drive conversation across our social media platforms.
  • Closely monitor ongoing performance and report regularly to the team with your recommendations to our digital marketing strategy.

Who You Are:

  • A natural storyteller with the ability to explain (sometimes) complex topics in easy, humorous ways
  • Experience implementing a multi-team editorial calendar of planned content.
  • An expert on what’s trending and how to execute quickly to enter the conversation in a way that elevates the Iterable brand and tone
  • Data focused and driven, delving deep into performance metrics to understand what our audience likes and how best to adapt to their needs
  • Flexible and motivated to adapt to the pace of social media
  • Proven ability evolving social media into a strategic, brand, and revenue generating channel.

**Bonus Points: **

  • Familiarity with Sprout Social
  • Social video production experience
  • Experience with ad development for paid social campaigns

Perks & Benefits:

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Day (First Friday off every month)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Monthly Employee Wellness allowance
  • Monthly Professional Development allowance
  • Pre-tax commuter benefits
  • Complete laptop workstation

For candidates in Tier 1 cities, the base salary range for this position is $125,000 to $187,000.

For candidates in Tier 2 cities, the base salary range for this position is $110,000 to $165,000.

For candidates in Tier 3 cities, the base salary range for this position is $101,000 to $152,000.

Within the range, individual pay is determined based on factors including job-related skills, experience, relevant education or training, and internal equity considerations. While we use our full salary ranges, we only consider offering a salary near the top of the range in situations where the candidate far exceeds the experience level and skills required for the role.

Please note that the compensation details listed in US role postings reflect the base salary only. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

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