Social Media Lead - Miro · Austin, TX (Hybrid)

Job Title: Social Media Lead
Company: Miro
Location: Austin, TX (Hybrid)

About The Team

Miro is the leading online workspace for innovation and is used by over 50 million people worldwide. The Community team is dedicated to our super users, creators, and advocates. We amplify their voices to encourage and inspire more people to share their ideas on Miro and create the next big thing.

About The Role

Millions of people love Miro — they’re super fans who express their passion by sharing templates, ideas, and workflows every day. We’re looking for a social media lead who can nurture the voices of these advocates and grow Miro’s presence across channels: foster enthusiasm among Miro fans, bring authenticity and cultural connectedness to the conversation, and drive a sense of community.

This role is a blend of strategy and execution. You’ll create high-quality original content, own our social media calendar, and respond and engage directly with our audience. Your success will be measured by the quality and growth of our engagement relative to peer and industry benchmarks. You’re someone who understands the trends of the moment, and you have a strong point of view on how Miro should show up and build community.

What You’ll Do

  • Encourage and cheer on our most passionate users to amplify their voice and content, fostering community across our channels
  • Engage and respond on social media, partnering internally to develop content as needed with Customer Support and Product teams
  • Use a channel-fluent voice and tone that builds enthusiasm and connection to Miro fans
  • Help create our social media strategy and be a close partner on integrated campaigns
  • Develop a media calendar and manage social media moderation and vendors
  • Measure and report on the program results with focus on our SLAs, engagement quality, and growth

What You’ll Need

  • 5+ years of social media management experience with a track record of successful social media campaigns
  • Strong cultural connectedness with the ability to apply and adopt trends and content for Miro’s audience
  • Advanced knowledge of Twitter, LinkedIn, Instagram, Facebook, YouTube. TikTok, Discord, and Reddit are a plus.
  • Experience with moderating, engaging, and cultivating strong advocacy within community social platforms
  • Proficiency in social media/marketing tools and content creation tools
  • Strong project management skills with the ability to prioritize and trade off as needed
  • Strong analytical skills with experience measuring and reporting on program success
  • Ability to help build our social media strategy while also being comfortable owning day-to-day execution and engaging with our community members

What’s In It For You

  • 401k matching + Competitive equity package
  • Excellent Medical, Dental and Vision health benefits
  • Fertility & Family Forming Benefits
  • Flexible time off
  • Lunch, snacks and drinks provided in the office
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Up to $2,000 of charitable donation matches each year
  • The reasonably estimated salary is specific to New York and may not be applicable to other locations. The range for this role is between $144,000 - $176,000. Included in the total package is an equity component, this may also include variable compensation. Final compensation is based on factors such as the candidate’s skills, qualifications, and experience.

About Miro

Miro is an online, visual collaboration platform designed to unlock creativity and accelerate innovation among teams of all kinds. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 50M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro’s Privacy Policy contains details about our privacy practices and the handling and use of the personal data of job applicants.

Find out more