Melanie Boylan owns STOMP Social Media Training and is a communication education expert.
We caught up with Melanie at #kickstart-dublin and asked her about why social media isn’t enough, how to know where you should (or shouldn’t) be online, and what the heck to post!
Find Melanie at https://www.stomp.ie
I don’t think social media is enough as a marketing tool for business primarily due to the fact that not all of your audience is going to be there, not all the time anyway.
There is a place for traditional PR—now, I probably would say that, being a journalist and a blogger and podcaster!
If you can convey your message in lots of different ways, your audience will absorb it so much better.
People listen to podcasts—they’re driving somewhere, they go on the radio—and they do read blogs. They do actually, genuinely look up search terms in a Google search or a Bing search, and they find your blog.
The best way to look at it is: who is your ideal customer first?
Once you work out who your ideal customer is, then work out the peripheries to those ideal customers. You’ll find, for example, that the majority of people over 30 will be on Facebook; under 30 will be on Instagram; it’s kind of all over the place with Twitter and TikTok and heaven knows where else
In my opinion, I think everybody should have a website first, have Google Business Profile second, and then find the appropriate social media platform that they need to be on, depending on who their ideal customer is. Then you can always add social media platforms later; you don’t have to do them all at once.
Now, another very big question I get frequently asked is:
“What the heck am I going to put up on my social media?”
“What am I going to put up on my website?”
“What am I going to put on my sandwich boards?”
It’s a real quandary for so many businesses, but that’s because you are in your business.
Do you know who you need to ask?
You need to ask them how they find you in a search. What drew them to you in the first place? Ask your friends and family. You’ve got to try and work out the language, the love language of your audience, and create content.
And then repurpose, and then reshare, because one major criticism I have of a lot of small business owners is they spend hours creating some amazing content and they never share it again. So, share again!
Melanie Boylan @melanie
Social Media Trainer, Digital Marketer, Journalist