Long gone are the days when community professionals just woke up every day and winged it. What’s that, you say? You never did that? Right, of course. Neither did Paul.
Moving on, HubSpot’s Community Program Manager, Jenny Sowyrda, grew HubSpot Community from a support forum to an engagement platform, creating a center for customer conversations and delight — and she did it by developing and implementing community management systems that scale.
Paul and Jenny will chat about how she gets results.