I have a client whose Instagram exists (@shorefrontinvestments) but I’m unable to log in as my client can’t remember their password. I’ve tried all of their standard passwords they use, to no avail. I tried to reset the password but I receive the error message “Username not found”. If I use their email or phone number, same thing "email not found’ or “phone number not found”. It’s still linked to our scheduling software (MetriCool) and is launching content, I just can’t log in.
I’m glad yiu were in a position to set up a fresh new account for your client. This is definitely the quickest solution in your situation and you can start the account with a conscious growth strategy from the offset.
Instagram mistakenly deleted one of my accounts a few years back when I wanted to close a different temporary client account instead.
I had zero luck (surprise surprise) going through the correct channels via the dedicated Help section for account holders.
I then attempted to contact various Facebook contacts I had made over the years. They too, were unable to recover the deleted account on my behalf.
It is incredibly frustrating that a company the size of Meta is unable to provide a dedicated customer support service that isn’t restricted by automated bot responses.
That’s said, I hope you manage to get your new account firing on all cylinders in no time and reaching record engagement and reach metrics soon.
No update so far. I’ve gone back to try and reset the Instagram password and got a bit further, it asked to confirm the phone number attached (which was the correct one!) but alas, no confirmation code/text is ever received.