IG Issue - password

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Hi All!

I have a client whose Instagram exists (@shorefrontinvestments) but I’m unable to log in as my client can’t remember their password. I’ve tried all of their standard passwords they use, to no avail. I tried to reset the password but I receive the error message “Username not found”. If I use their email or phone number, same thing "email not found’ or “phone number not found”. It’s still linked to our scheduling software (MetriCool) and is launching content, I just can’t log in.

Anyone else faced this? Any solutions?

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I wonder what our @Instagram_Experts will say.

At this point Maura you may have tried so many passwords and resets that it’s potentially locked out the account.

If possible (and I know its difficult) try and get help from Instagram.

Also maybe give it 24hrs before trying to change passwords again. I was able to find the account as well, so its definitely there.

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I had a feeling that might have been the case so I’ve been letting it “cool off” for a few days before trying again.

Glad you’re able to see it! Nice to have some reassurance that I’m not crazy, haha.

I did try chatting with my Meta rep but unfortunately, they just gave me Instagram help links which obviously didn’t help much.

Hoping the @Instagram_Experts can weigh in!

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Any update on this @mhannum

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I actually just went through this as well. We decided to create a new IG account because she couldn’t figure it out.

It was an easy call because the established audience wasn’t very impressive and she’d never been intentional about IG.

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Welcome to the community Susan and thank you for sharing your experience!

I do wonder sometimes if its just easier to start over with a new account to feed into Insta vs an established but unused account.

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Hi @susan.graeser,

I’m glad yiu were in a position to set up a fresh new account for your client. This is definitely the quickest solution in your situation and you can start the account with a conscious growth strategy from the offset.

Instagram mistakenly deleted one of my accounts a few years back when I wanted to close a different temporary client account instead.

I had zero luck (surprise surprise) going through the correct channels via the dedicated Help section for account holders.

I then attempted to contact various Facebook contacts I had made over the years. They too, were unable to recover the deleted account on my behalf.

It is incredibly frustrating that a company the size of Meta is unable to provide a dedicated customer support service that isn’t restricted by automated bot responses.

That’s said, I hope you manage to get your new account firing on all cylinders in no time and reaching record engagement and reach metrics soon.

Regards

Rax

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Hey all,

No update so far. I’ve gone back to try and reset the Instagram password and got a bit further, it asked to confirm the phone number attached (which was the correct one!) but alas, no confirmation code/text is ever received.

Still working on it, to some mild frustration.

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thanks for your input…Rax! Great to see you posting at SMP!

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I have this issue sometimes too with the phone number. I think it’s my network blocking it so maybe worth talking to your mobile service provider.

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