I used to be able to get through to FB via a link I had but that doesn’t seem to work any more. Then I found a way to raise one if you searched a specific topic and at the bottom there was a support ticket option but I can’t seem to find anything now. Any ideas anyone?? Rx
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They’ve probably made it harder to reach for sure. They may have fragmented it depending on the issue. I don’t think you can just raise a general ticket (if thats what you mean)… If you don’t mind, could you share the issue? Maybe I can work on trying to find where you could raise the support ticket.
The answer could be in here, but I’m not sure.
https://business.facebook.com/business/help
There was also this help article I found:
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Just sharing another resource on how to contact Facebook if you do not have a direct rep to speak with.
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Stock will go up 5% immediately once they add actual support 
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It’s actually an Instagram issue. My client received a ‘Your content has been removed’ message a few weeks ago and since then hasn’t been able to post anything. She runs a travel agency so no nasty posts, just travel images. She tried contacting IG but with no response. I put a post on here asking for IG best contact options and was told to contact FB.
I’ll check out those resources and let you know. Many thanks. Rx
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Oh instagram. Have you gone to the instagram settings and checked the status of the account? potentially put in an appeal if theres something there?
https://www.facebook.com/help/instagram/280908123309761
this has steps on how to request in.
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No, but I will now. Thanks for that, will keep you posted. You are a fountain of knowledge, thanks again. Rx
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Good luck with this and let me know if you get anywhere. I’ve been trying for the last 3 years to reach support at FB re a suspended ad account. Despite an apology notice from FB admitting they made a mistake, they still haven’t rectified the problem. I"m increasingly concerned that FB is slowly falling apart!
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Well, today I finally got through to FB live chat and hopefully have sorted the outstanding issue from the 16th oct, although we will have to wait a further couple of weeks to see if they will allow posting access again. Thanks to every one who offered support @eternalkaz @EddieGarrison and @joanna1 Rx
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Wow, so almost two months @rachel1! That’s perseverance. Any tips on how you finally got through? Were you trying repeatedly, or did they put you in a queue?
Good news!!! At least you connected!
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It took some doing believe me @paul - I’ve been round and round in circles. In the end I used Facebook advertising support | Meta Business Help Centre and went through Facebook ads who were actually very helpful on the live chat and then called me for a 15 minute chat. Was quite impressed.
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Ads, probably the most active support FB has haha! They don’t wanna lose the ads!
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That’s tremendously good news, Rachel. Hope things get sorted for you really quickly now.
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Thanks @joanna1, now to start the next FB/IG issue for a client 
there seem to be so many these days. Rx
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Oh I feel your pain Rachel - sending positive vibes and a Friday virtual hug!
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Cheers. Rx
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We’ll definitely try to help if you have more questions!
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