Community Manager, Social Media - Southern New Hampshire University - United States Remote

Job Title: Community Manager, Social Media
Company: Southern New Hampshire University
Location: United States Remote

We are one growing team with one powerful goal — and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.

Our Workforce Is Expanding Beyond New Hampshire!

We have remote work opportunities available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wyoming.

The Opportunity

The Community Manager, Social Media executes daily community management needs for SNHU global social media platforms. As part of the larger Student Experience Marketing team, the position’s primary focus is community engagement, reputation and brand management, and student support.

You Will

  • Provide community management for all SNHU global social platforms including Facebook, Twitter, Instagram, Pinterest, LinkedIn, YouTube, and Google.
  • Respond to all inquiries, concerns, and general questions posted on SNHU social media platforms. This includes monitoring and engaging with all organic and paid social media campaigns and projects by platforms and Salesforce Social Studio.
  • Be a SNHU voice and persona as used on social media channels.
  • Monitor and respond to posts on review sites such as Facebook, Google, and Better Business Bureau.
  • Maintain FAQs, interaction logs, crisis communication plans, tool kits, escalation process, contact list, and social media team inbox.
  • Collaborate with the team on all social media content calendars.
  • Manage daily updates, update the weekly content calendar, and assist with planning meetings, submission, management, scheduling, and posting of content.
  • Help pull and maintain weekly/monthly social reports and analytics through Salesforce Social Studio and Google Analytics.
  • Stay up to date with new digital technologies and social media best practices. This includes applying new technologies and the latest trends and communicating this knowledge to the team.
  • Attendance and punctuality are essential functions of this role.
  • Other responsibilities as assigned.

Minimum Qualifications

  • Years of experience: 1+ year of social media, digital, marketing, or communications experience.
  • Bachelor’s degree in communications, new media, public relations, business, marketing or a related field or HSD/GED with 2+ years of experience.
  • Professional experience with social media platforms such as Facebook, Twitter, LinkedIn, Pinterest, Instagram, YouTube, Snapchat, and TikTok.
  • Experience managing social media or analytics tools such as Hootsuite, Bitly, Google Analytics, Salesforce Social Studio, and Unmetric
  • Working knowledge of Google Drive and tools.
  • Working knowledge of Adobe Creative Suite, Microsoft Office, and WordPress.
  • Working knowledge of presentation software, such as PowerPoint or Keynote.
  • Experience with social media’s possible effects (i.e., brand presence versus personal channels).
  • Working knowledge of Apple computers and software.
  • Experience using promotion/paid features of social media platforms, such as Facebook Business Manager, Twitter’s Promoted Tweets, LinkedIn Sponsored Updates, and paid ad unit options and capabilities.
  • Graphic design, photography, and video skills.
  • Copywriting experience.

Thinking about the job, but not sure you should apply? We still want to hear from you.

We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!

Are Benefits Important to You?

  • We offer exceptional benefits, many available starting on the first day of employment:
  • Anthem BlueCross affordable, low-deductible Medical insurance available on day one
  • Low to no-cost Dental, Vision and Life Insurance options
  • 5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays
  • A Retirement Plan with a 9% Employer Funded annual contribution
  • Tuition Benefits with family offerings

Who Are We?

SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Remote work disclaimer

Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions and dependencies.

Please note that a background check is required for employment.

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