Yvonne Heimann
The Importance of Knowing Your Client Journey
As social media managers, it’s easy to get caught up in the day-to-day tasks of creating and posting content for your clients. However, it’s crucial to take a step back and look at the bigger picture - your client’s journey. Knowing your client’s journey means you know exactly how to bring leads into your business, turn them into clients, deliver on your promise, and maybe most importantly… collect testimonials and turn those clients into recurring clients and referrals.
Once you have a deep understanding of your client’s journey, you can create a social media strategy 9for yourself) that guides potential leads through each stage of the process. From creating awareness and interest to nurturing leads and closing deals, your social media content should be tailored to meet the needs of each stage of the journey.
But the journey doesn’t end with closing the deal. As social media managers, it’s important to continue delivering value to your clients even after they’ve become customers. This means providing excellent customer service, delivering on your promises, and exceeding expectations whenever possible.
Happy clients are more likely to leave positive reviews and refer others to your business, which can lead to more revenue and growth opportunities. By understanding your client’s journey and going above and beyond to deliver on your promises, you can create a loyal customer base that will support your business for years.
Get the workbook to map out your client journey: https://askyvi.tips/customerjourney
And watch the video to really deep dive into this process:
Lead Generation Using Content Marketing
Social media managers often find themselves so focused on generating content for their clients that they neglect their own content marketing efforts. However, it’s important to remember that your business is just as important as your clients.
As a social media manager, you should set aside time to create and publish your own content regularly. This not only helps to establish you as an authority in your industry but also serves as a way to attract potential clients to your business.
Treating your business as if it were a client means dedicating the same attention and effort to it as any other client. This means setting clear goals, creating a strategy, and executing that strategy effectively. Your own content marketing efforts can serve as a testing ground for new tactics and strategies that you can later implement for your clients.
Moreover, consistently generating high-quality content for your business can attract and retain more clients. Potential clients will be able to see the level of expertise and value you bring to the table, and they will be more likely to trust you with their social media marketing needs.
In summary, lead generation using content marketing is critical for the success of any business, including your own. By treating your own business as if it were a client and dedicating time to generating high-quality content, you can establish yourself as an authority in your industry and attract more clients to your business.
Having a process in place for your content marketing efforts can make it much easier to consistently generate high-quality content for your business.
Are you ready to get your process down? Then it’s time for you to watch this video:
Making Sure No Lead Gets Forgotten
It’s essential to have a CRM (Customer Relationship Management) system in place to track your leads and clients. A CRM system allows you to keep track of all your interactions with potential clients and existing clients, making it easier to follow up on leads - ensuring that you never miss an opportunity.
A CRM system can help you keep track of important information such as contact information, lead status, and previous interactions. This information can be used to personalize your outreach and follow-up efforts, making it easier to build strong relationships with your leads and clients.
In addition to helping you keep track of your interactions with leads and clients, a CRM system can also help you identify areas for improvement in your social media strategy. By analyzing the data collected in your CRM system, you can identify patterns and trends in your lead generation and client retention efforts and make adjustments as needed.
Furthermore, a CRM system can help you save time by automating certain tasks, such as email follow-ups and appointment reminders. This can free up your time to focus on other important tasks, such as content creation and strategy development.
In summary, having a CRM system in place is crucial for any social media manager looking to generate leads, retain clients, and grow their business. With the right CRM system, you can keep track of all your interactions with leads and clients, identify areas for improvement in your social media strategy, and save time by automating specific tasks.
Not ready to go all in with a CRM like Hubspot?! No worries, if you are using ClickUp as your task management tool… it can function as your CRM too!!!
Managing Customer Support
Customer support is an essential part of any business, including social media management. Staying on top of customer support issues is crucial for maintaining positive relationships with your clients and ensuring their satisfaction with your services.
Firstly, it’s important to have a system in place for tracking and responding to customer support issues. This can be as simple as setting up an email inbox dedicated to customer support or using customer support software such as Zendesk or Freshdesk. The important thing is to have a process in place that ensures all customer support issues are addressed promptly and efficiently.
Secondly, it’s important to be proactive in addressing potential customer support issues. This means staying in communication with your clients and keeping them updated on any changes or issues that may arise. It also means anticipating potential issues and addressing them before they become bigger problems.
Finally, it’s important to prioritize customer support issues and respond to them in a timely manner. This can mean setting specific response time goals and ensuring that all customer support issues are addressed within that time frame.
In summary, customer support is a critical component of any business, including social media management. By having a system in place for tracking and responding to customer support issues, being proactive in addressing potential issues, and prioritizing customer support issues, you can maintain positive relationships with your clients and ensure their satisfaction with your services.
Oh, you already follow my recommendation to use ClickUp for your agency?! Perfect!! No other tool is needed, as you can see in this video 
In conclusion, as social media managers, it’s essential to stay organized, prioritize customer support, and continuously learn and improve.
By following the tips outlined in this blog post, we can help our clients succeed on social media and grow our own businesses in the process.
Take some time to:
- Review your current social media strategy and identify areas for improvement
- Set aside dedicated time for content creation, explore CRM systems, and prioritize ongoing education and training in customer support best practices
- implement these changes
This is how you can take your social media management skills and your agency to the next level and help your clients succeed on social media.
Yvonne Heimann @AskYvi
Yvonne is a Business Efficiency Consultant helping Digital Entrepreneurs automate their business so they can dominate their industry.
