Client needs Facebook profile access?

I have a new client that is an author and has a new book launch happening now. He has been locked out of his personal facebook profile and thus his two business pages for almost 6 months. We have jumped through facebook access profile hoops til we are blue in the face. We have uploaded his ID at least Six times to no avail. They have sent codes to his email of record that we have inputted with no results. He has over 3500 friends on that profile and a decent amount on his business pages. How do we get this solved.

I have another client that has this problem too.


Welcome Claire! Sorry about the issues you’re having. This is definitely something we have heard of before and it can be frustrating trying to get something out of FB. Maybe some of our @Facebook_Experts can chime in.