B2B Social Media Community Manager

Job Title: B2B Social Media Community Manager
Company: Sculpt - B2B Social Media Agency
Location: United States Remote

About the job
Comparable titles: Social Media Manager, B2B Social Media Manager, Social Copywriter, Social Media Community Manager, Chief Meme Officer (JK)

Hold the scroll — it’s time we met. :wave:

Most people overlook the PR potential, brand lift, and consumer insight that comes with exceptional social media community management work.

You’re not like most people.

Most agencies undervalue the skill that community managers bring to B2B brand marketing, and the resources required to do it at a high level.

We’re not like most agencies.

As the Lead Social Media Community Manager at Sculpt, you’ll shape the brand voice for a portfolio of established, “blue-check” clients, and play an active role in growing our community management capabilities and team.

Can you help us write the playbook for best-in-class B2B social media?

A bit on us: Sculpt helps global B2B brands use social media to reach their customers, inspire their advocates, and close more deals.

A bit on our clients: What do mid-market category challengers, enterprise tech giants, and the cutest food brand in the country have in common? They all trust us to write in their voice, grasp their technical world, and manage their modern social media programs.

A bit on you: “Intuitive, observant, witty, collaborative, curious, and very much online” — as described by coworkers. Some of your greatest social media “hits” came from the times you pushed send without overthinking, yet you still triple check every letter of a tweet like your life depends on it. You know the difference between proactive and reactive community management, and can rattle off 10 different ways to say “thanks!” or “sorry” if we made you (we won’t). There’s a method to your madness, and it’s not just TweetDeck. You’re a hoarder of great ideas, and a trier of new things. You know a click isn’t just a metric, it’s a human with intent, so you get to truly know your audience before jumping into a new account.

A bit on the role: Content flows from idea stage to approved asset with our content team. You take it from there, and fully own the audience engagement that comes after. That may include:

Writing above-average copy that makes audiences laugh, respond, click, or reshare

Sourcing great UGC opps and getting the appropriate usage rights

Finding opportunities to drive earned reach through proactive engagement (IYKYK)

Listening for brand mentions and responding appropriately

Publishing posts natively and in scheduling tools

Collaborating with the content team to develop new ideas based on learnings

Gathering highlights and wins for reports so we can brag about your work

Assisting with client escalations and moderations

Assembling community management guidelines/handbooks

Proposing tactics to grow reach, engagement, and followers

About your typical day: Our community managers are not 24/7 robots. They work in scheduled shifts on business days, with the rare exception of a special/planned event. On the tactical side, a day may include:

Morning monitoring, moderation, and opportunity identification

Afternoon replies and content scheduling

End-of-day listening sweeps, planning, or reporting

About your Tools: We live in Slack, Zoom, ClickUp, Drive, Brandwatch Falcon, Sprout Social, Sprinklr, and all the platforms you obviously know. You can practically hear the pings already!

About your Team: The content team is a hybrid team of full-time and freelance social media and content pros that takes every client’s posts from “plan to published.” You will collaborate most with Engagement Managers, content managers, and our strategists. You’re gonna love ‘em.

About your Skills and Experience:

At least 5+ years in social media management and copywriting

You have managed the social media channels for a large, verified brand

You have written social copy for technical and B2B audiences

You’re well-versed with social media listening, quick responses, and proactive engagement

You’re comfortable switching between multiple brand voices in a given day

You’ve facilitated timely organic social interactions that produced big results (earned media/SOV)

You have an expert-level understanding of popular content formats, product functionality, user behavior, and strategic social media practices for the major platforms (you know the ones)

You’re familiar with private and public, community platforms that B2B audiences may use

You have the ability to thrive with minimal direct supervision/management

You’re solid with Google Apps (Docs, Sheets and Slides)

You’re solid with Google Apps and have excellent organization and project management skills

You can confidently coordinate with remote team members virtually across time zones

You can multitask, prioritize projects, and communicate progress under tight deadlines

Why Sculpt?

Uncapped PTO and vacation days

Remote-first team and work culture

Sculpt-matched 401k, 80%-matched health insurance + optional vision/dental

Quarterly and annual profit-sharing so you’re growing as we do

Continuous investment in education and tools to help you level up

Personal career planning tailored to where you want to grow

Flexibility to try lots of things, and carve your own path
Have a voice in the company’s direction and influence future hires

Involvement in high-profile campaigns and projects (we’re picky with clients)

:white_check_mark: HOW TO APPLY + NEXT STEPS
We’ll look out for your application, feel free to confirm over email — [email protected].

We’ll reach out to selected candidates with our requested prompts.

We’ll schedule initial interviews based on your response (thanks in advance!).

We’ll schedule follow-up interviews with you and our client-facing team members.

We’ll make an offer to our top candidate.

Please note this process may change at any time.

This position is available for an interview immediately. A hiring decision will be made in Q3 2022.

Sculpt is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and shall occur without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, genetic information, military status, creed, sexual orientation, gender identity, or any other characteristic protected by law.

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