SUMMARY
Symphony Natural Health is looking for an ASSOCIATE MANAGER, SOCIAL MEDIA & COMMUNITY who will share the vision set out forth by the Symphony marketing and leadership teams by executing tasks associated with social media content and influencer partnerships across our social media communities, including Facebook, Instagram, Threads, LinkedIn, Pinterest, and YouTube. At Symphony Natural Health, you will be joining a team committed to changing the world by empowering people to achieve and maintain synergy and symphony within their bodies to achieve their best possible health and well-being. The ideal candidate has experience creating content, engaging on social media, working on multiple projects at once by being fast and nimble and building relationships with influencers. This is a fully remote, contract-to-hire position.
Reporting to the Senior Manager, Social Media & Community, the Associate Manager, Social Media & Community will assist in developing, implementing, tracking and optimizing our social and influencer initiatives across channels, as well as engage with our loyal and growing community, with the goal of increasing followers and engagement across our three brands: Symphony Natural Health, Femmenessence, and Himalayan Crystal Salt.
ESSENTIAL DUTIES AND RESPONSIBILITIES may include the following. Other duties may be assigned:
• Be part of a team responsible for developing and organizing social media strategies and content that will reach new audiences, build robust communities, and ensure that we realize the full potential of emerging technology.
• Assist Senior Manager, Social Media & Community with day-to-day activities for social media, including scheduling and publishing posts, populating the content calendar, and creating posts.
• Design digital assets for feed posts, carousels, stories, reels, and more.
• Edit video footage to create reels and other social media clips.
• Write quickly and well for social captions and other digital content.
• Contribute to and regularly update external social accounts (Instagram, Facebook, Threads, LinkedIn, Pinterest, YouTube), developing content with the broader team.
• Support the execution of social content and monthly editorial calendars, such as organizing and updating the calendar, gathering assets, adding hashtags, and sharing hashtag reach.
• Communicate key themes and messages that match Symphony’s mission, vision, and values.
• Collaborate with the team on campaign ideation and planning, and come ready with ideas for team brainstorming.
• Be tuned in to brand and influencer opportunities and be willing to start conversations and foster relationships with key individuals in the health and wellness community using native social platforms, such as Instagram, as well as replying to affiliate inquiries on HelpScout.
• Respond to incoming messages and comments as well as mentions received in our Agorapulse inbox, and flag and route complex inquiries to the appropriate team.
• Maintain our Influencer Database, outreach, communication, and sample orders for key partners.
• Keep an eye on the news and emerging trends in the wellness and social media space, identify areas of opportunity for Symphony, and report findings to the team on a regular basis.
• Track analytics and produce bi-weekly and monthly reports.
• Collaborate with multiple stakeholders across the company and be a true team player.
• Have a willingness to learn and take on new opportunities and a never-ending curiosity.
• Be independent in actions but able to thrive on a high-energy team.
• Other duties may be assigned.
EDUCATION
Bachelor’s degree in a related field or equivalent combination of education and experience.
EXPERIENCE
2-4 years of relevant experience in social media, health and wellness, and dietary supplements. Experience at a mission-driven company is a plus.
COMMUNICATION SKILLS
- Excellent communication skills both oral and written.
- Experience writing copy for social media.
- Takes direction well and follows through on assigned tasks.
- Must be comfortable articulating and representing Symphony’s mission and conversing online about topics related to natural supplements, health, and wellness.
- Strong interpersonal skills and problem-solving talents.
REASONING ABILITY
- Ability to solve practical problems and deal with a variety of situations.
- Must be comfortable in a fast-paced environment, with the ability to prioritize and be a decisive thinker under pressure.
ADDITIONAL SKILLS REQUIRED
- Knowledge of social media, influencer marketing, and innovative ways to communicate with audiences and partners. Accuracy and attention to detail are essential.
- Strong interpersonal skills and problem-solving talents.
- Strong computer, technology, and social media skills.
- Graphic design and video editing skills.
- Ability to prioritize and meet deadlines within specified time constraints.
- Familiarity with Canva, Opal, Agorapulse, HelpScout, Refersion, or similar software. Adobe CS is a plus.
- Website content management experience is a plus.
- Must be passionate about wellness and social media.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- There will be some weekend and evening work.
- Sit for long periods of time.
Please submit your portfolio to [email protected].